Terms & Conditions

These terms explain how to use the Essence Professional Hairdressers (Essence) website and how to arrange a salon appointment with us at Unit 4C, Hawthorne Court, Bourton-on-the-Water, Cheltenham GL54 2HQ, United Kingdom.

Bookings are made through Fresha. The details and any salon-specific conditions shown for your appointment before you confirm it form part of that booking.

We offer hair cutting, colouring, styling and treatments. This website shows a selection of our services; the Fresha booking page has the full menu and current availability.

Prices are in pounds sterling (£). A price marked “From” is a starting price. The service you can book and its price may depend on the stylist, hair length, age or other conditions stated in the listing. Check the details of your selection before confirming a booking.

Our Book Now links take you to Fresha. Check the service, stylist, date, time, price and any booking conditions there before you confirm. Fresha will provide your booking confirmation. Essence provides the salon service; Fresha operates the booking platform under its own Terms of Service.

Some colour services state that a patch test is required. Please check the service description and contact us before booking if you are unsure what is needed.

Where a listing says that toner or a finish must be booked separately, include the additional service you need when making your appointment. Contact us if you need help choosing the right service.

If you need to change or cancel an appointment, use the options available through Fresha or contact us as soon as possible. Review any deposit, cancellation or no-show conditions shown for your appointment on Fresha before confirming it.

This website does not take payments or collect card details. If a payment or card is required for a booking, Fresha will show this during its booking process. Please check the amount and payment conditions before you confirm.

We aim to keep our website information current, but services, prices and availability can change. Please check the details shown when you book, or contact us if anything is unclear.

Nothing on this page limits your rights under applicable consumer law.

For questions about a service or booking, contact Essence at essencehair.bourton@gmail.com or +44 1451 822337.

We will update this page when these terms change. The date above shows when this page was last updated.