Privacy Policy

Essence Professional Hairdressers (Essence) is a hair salon at Unit 4C, Hawthorne Court, Bourton-on-the-Water, Cheltenham GL54 2HQ, United Kingdom. This notice explains how we use information in connection with our website and salon appointments.

For questions about your personal information, contact us at essencehair.bourton@gmail.com or +44 1451 822337.

This website does not have an account, contact form or on-site checkout. If you call or email us, we receive the contact details and information you choose to share.

If you book through Fresha, we can access the details needed to manage your appointment, such as your name, contact details, selected service, stylist and appointment time. Our website host also processes basic technical information, such as your IP address and the pages requested, to deliver and protect the site.

We use contact and booking details to answer enquiries, arrange and provide appointments, and communicate with you about your visit. This is necessary to take steps you request before booking and to perform our agreement with you.

We use limited technical information to keep the website working and secure. Our legitimate interest is running a reliable website. We also retain records where necessary to meet legal or accounting obligations.

Our Book Now links take you to Fresha, which runs the booking process. Fresha collects the information you enter there, including payment details if a payment is requested. Essence uses the appointment details Fresha makes available to us; Fresha explains its own handling of your information in its Privacy Notice.

Links to Google Maps and Facebook also take you to services outside this website. Their own privacy information applies when you use those services.

This website reads a display preference from your browser’s local storage, if one is present, to choose a light or dark appearance. Services you visit through external links, including Fresha, may use their own cookies and similar technologies.

We keep enquiries for as long as needed to respond and handle any follow-up. We keep appointment and service records for as long as needed to provide our services and meet applicable record-keeping obligations, then review and remove information we no longer need. Fresha describes its own retention practices in its Privacy Notice.

Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict or object to its use, or request a copy in a portable format. Email essencehair.bourton@gmail.com to make a request or raise a concern.

You can also complain to the UK Information Commissioner’s Office (ICO) about how your information is handled.

We will update this page if the way we handle information changes. The date above shows when this notice was last updated.